Hello everyone, Micah here. I want to let you know about a policy that will be taking place as of December 1, 2011. This may seem a bit long winded, but you know how I like to talk.
Gaudet Bros has become an intimate studio, with personalized service, and mutual respect. We’ve passed on conventional advertising and allowed our business to grow organically, through word of mouth…your word of mouth. A great buzz has been created for Gaudet Bros and that’s allowed us to stay off the beaten path a bit.
We’ve seen a great increase in the number of clients visiting us each month. This increase has lead to us having a waiting list most weeks. It’s made time very valuable, and “no shows” more hurtful to our business. We’ve experienced substantial losses monetarily the last two months because of “no shows”. In a business the size of Gaudet Bros those losses are debilitating in the short term and potentially lethal over the long term.
I’ve researched different salon models to find the best practice policy around this and have created something that I feel offers respect to both our business and you, our clients. This policy also includes last minute cancellations and late appointments.
Growth requires structure and I hope you will support us in moving forward.
No Show policy:
50% of service charged on next visit
In the age of smart phones, digital calendars, event alarms (and our paper reminder cards), the responsibility of your appointment is yours. If you are unsure of an upcoming appointment time, we welcome you to always give us a call.
We understand that some situations are unavoidable, and we will consider those situations individually.
Cancellations and reschedules with less than 24 hours notice will also require a 50% service charge at the time of your next appointment.
60 minute + appointments (women’s cuts and color services): We will make every effort to accommodate late clients, however after 15 minutes, the appointment may be cancelled requiring a 50% service charge.
30 minute + appointments (barber and men’s cuts): After 10 minutes the appointment may be cancelled requiring a 50% service charge.